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Faq

1. What is Dubisooq?

Dubisooq is an advanced multi-vendor eCommerce platform that allows users to buy and sell a wide range of products, including physical items, digital goods, and license keys. Our platform supports both single and multi-vendor setups, enabling entrepreneurs to create diverse online stores such as fashion boutiques, electronics shops, grocery outlets, and more.

2. How do I register as a vendor on Dubisooq?

To become a vendor:

  • Sign Up: Click on the "Register" button and choose the vendor registration option.
  • Provide Details: Fill in the required information, including your business name, contact details, and payment information.
  • Subscription Plan: Select a vendor subscription plan that suits your business needs.
  • Approval: Submit your application and await approval from our admin team.
3. What types of products can I sell on Dubisooq?

Dubisooq supports the sale of various product types, including:

  • Physical Products: Tangible items like clothing, electronics, and accessories.
  • Digital Products: Downloadable items such as eBooks, software, and music.
  • License Keys: Software licenses and activation codes.
4. How does the affiliate marketing feature work?
Our platform includes a robust affiliate marketing system where users can register as affiliates to promote products listed on Dubisooq. Affiliates earn commissions for every sale made through their referral links, helping vendors expand their reach and increase sales.
5. What payment methods are supported?
Dubisooq integrates multiple payment gateways to facilitate secure transactions. Supported payment methods include credit/debit cards, PayPal, and other region-specific options. Vendors can configure their preferred payment methods through their dashboards.
6. How are shipping and delivery managed?
Vendors can set up their shipping methods, including flat rate, free shipping, or real-time shipping calculations. Additionally, Dubisooq offers a rider management feature, allowing vendors to assign deliveries to riders for efficient order fulfillment.
7. Is there a mobile app available for Dubisooq?
Yes, Dubisooq offers a mobile app compatible with both Android and iOS devices, providing users with a seamless shopping experience on the go. Vendors can manage their stores, and customers can browse and purchase products directly from the app.
8. How can I track my orders?

Both vendors and customers can track orders through their respective dashboards. The platform provides real-time updates on order status, from processing to shipment and delivery.

9. What support is available if I encounter issues?
Dubisooq offers comprehensive support to all users. For any queries or issues, you can contact our support team via email at support@dubisooq.com or through the support section in your dashboard.
10. Are there any fees associated with using Dubisooq?
While registering as a customer is free, vendors may choose from various subscription plans based on their business needs. Additionally, there might be transaction fees or commissions on sales, depending on the chosen plan. Detailed information about fees is available on our pricing page.

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